Terms of service
Using our website
As part of using the Website you may set up a Harrys of London account using an e-mail address and password ("Account Details"). You are responsible for maintaining the confidentiality of your Account Details and you are also responsible for all activities that are carried out under them.
We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your account details are used by anyone else, unless this is due to our negligence.
You agree to notify our Customer Services team immediately if you become aware of or suspect any unauthorised use of your Account Details.
Purchase of products
When you place an order on our Website we shall email you an order confirmation email. Our acceptance of your order does not take place until we email you to confirm the dispatch of the order, at which point the contract for the purchase of goods will be made.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before confirming your payment.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
The products ordered are unavailable from stock
Our inability to obtain authorisation of payment
The identification of an error within the product information, including price or promotion
If we suspect any fraudulent activity