Why do I see duties added at my checkout if I am purchasing from the UK?
We offer global stock. If your item is only located at our USA warehouse and is shipped from there, you will be liable for duties and will be charged our international shipping rate (£25 or free for orders over £500). Your order will also take longer to arrive, but you won't have to pay any further charges or duties when you receive it. We offer the same returns policy for these orders, which is 28 days for refunds and exchanges.
We ship globally. You can select your country in the top right-hand corner of the homepage of our website. If your country is not shown here, please contact our Customer Care team for assistance. Unfortunately, due to regulations, we are not currently shipping to Russia.
Taxes and duties are calculated according to your shipping destination and the items on the Order Summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price, so you are not liable for any further charges on receipt of your order.
Due to international trading agreements and regulations, Harrys London adheres to certain shipping restrictions.
We are unable to ship any exotic skin items out of the UK without obtaining a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) certificate. Please note that this will cause a delay in the processing of your order. For further information please contact our Customer Care team.
We offer next day shipping for select locations in the UK. This service is only applicable if your order is placed before 12pm GMT from Monday to Thursday. Orders placed after this time will be processed the following business day for next day delivery.
All orders are shipped within 1-2 working days from our UK and USA warehouses. UK orders will be delivered within 2-3 working days, and USA orders within 3-5 working days. International orders will take 3-8 days, depending on the destination. In the unlikely event of any delay, a member of our Customer Care team will contact you directly.