Terms & Conditions
These terms and conditions (“Terms and Conditions”) apply to all orders placed by the customer (“you”) with Harrys of London Limited (“Harrys” “us” or “we”), at(also referred to as the “Website”). Please read our Terms and Conditions carefully before placing any orders on . By placing an order, you enter into an agreement (“agreement”) with us and accept these Terms and Conditions as well as our . We may modify the Terms and Conditions from time to time. If you do not agree to the current Terms and Conditions or to any change to the Terms and Conditions then please do not place an order.
Using our website
As part of using the Website you may set up a Harrys of London account using an e-mail address and password ("Account Details"). You are responsible for maintaining the confidentiality of your Account Details and you are also responsible for all activities that are carried out under them.
We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your account details are used by anyone else, unless this is due to our negligence.
You agree to notify our Customer Services team immediately if you become aware of or suspect any unauthorised use of your Account Details.
You confirm that:
(a) Any information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times; and
(b) You will at all times comply with these terms and conditions.
You agree that in using the Website you will not:
(a) Use the Website for any unlawful purpose or in a way that infringes the rights of anyone else or restricts or inhibits anyone else's use and enjoyment of the Website;
(b) Use the Website in any way that interrupts, damages, impairs or renders the Website less efficient;
(c) Impersonate any other person (living or dead), misrepresent your connection with a person or entity, or provide false or otherwise misleading information;
(d) Transfer files that contain viruses, trojans or other harmful programs;
(e) Authorise, encourage or assist any other person to, copy, modify, reverse-engineer, decompile, disassemble, alter or otherwise tamper with any software (including source code), databases and other technology that form part of the Website;
(f) Penetrate or attempt to penetrate the Website's security measures; or
(g) Email, publish or otherwise disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or that is otherwise inappropriate.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms and conditions and that they comply with them.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe you have breached any of the above restrictions or any other provision of these terms and conditions. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.
Purchase of products
When you place an order on our Website we shall email you an order confirmation email. Our acceptance of your order does not take place until we email you to confirm the dispatch of the order, at which point the contract for the purchase of goods will be made.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before confirming your payment.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The products ordered are unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
- If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We will take all necessary measures to keep the details of your order and payment secure.
Prices are subject to change without notice. These changes will not affect orders that have already been dispatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is dispatched, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we dispatch the order we shall notify you as soon as possible and you will be refunded for the out of stock items if replacement items of your choice are not suitable.
We have done our best to display as accurately as possible the colours and true likeness of the products shown on the Website. However, because the colours and quality of images you see will depend on your screen, we cannot guarantee that your screens display of any colour or image will be accurate.
We accept payment by Visa, Mastercard, American Express, Maestro, Solo, PayPal and gift cards as set out on the Website. Payment for the goods and related costs will be debited at the time you place your order.
You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We reserve the right to carry out security checking to confirm that this is the case.
If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods. We are also not responsible for any charges or penalties that may be imposed by the payment provider as a result of the attempt to process payment in respect of your order.
All delivery dates and times on the Website are given only for general guidance and are not guaranteed. In most cases we are able to deliver the goods to you within our estimated delivery times and, where we anticipate that delivery may be delayed, we may contact you to inform you of this delay.
We will endeavor to fulfill your order by the delivery date set out in the dispatch confirmation email or, if no date or time is specified, within a reasonable period from the date of the dispatch confirmation (unless there are exceptional circumstances). During busy periods and sale periods there may be some delay in the dispatch of your order.
We partner with DHL in order to deliver your order, however in some circumstances DHL may not delivery to the specified delivery address. If this situation arises you will be contacted by a member of the Harrys of London team, or your order will be despatched via Royal Mail. Your shipping email will confirm which courier was used
We shall attempt to deliver the goods to the address you specify for delivery. It is important that these addresses supplied by you are accurate.
In some instances we can deliver goods to PO boxes or hotels. If this is not possible, we may contact you to arrange delivery to another address. In all cases a signature will be required from you or the recipient on delivery.
Goods supplied are not for resale.
We insure all orders until they have been delivered to the specified delivery address, once the courier receives a signature the responsibility for the goods will be transferred to you or the person who signs for the goods.
The shipping options at checkout, including packaging type and gift wrapping, are not valid on products sold during markdown.
We pride ourselves on the quality and craftsmanship of our products. We promise that any goods purchased from us through the Website will, on delivery and for the following 12 months, correspond in all material ways with their description, be of satisfactory quality and be reasonably fit for all purposes for which those goods are commonly supplied.
If any product should fail to meet your expectations, please contact us and we will look into the matter.
Please note that items that are damaged as a result of excessive wear and tear are not considered to be faulty and do not qualify for this guarantee.
Where possible, we will offer to repair faulty items before offering a replacement item.
Returns and Exchanges
We want you to be absolutely delighted with your purchase. If for any reason you are not, or would like to exchange for an alternative size, style, or colour, we are happy to offer a flexible return policy: we will refund or exchange full price items returned within 28 days of your order being delivered.
Exchange requests made after 28 days from the order date may be accepted at Harrys of London discretion. The customer is responsible for any shipping, taxes and duty fees incurred by themselves or Harrys of London on exchanges outside of the 28 day timeframe. Returns outside of the 28 day timeframe will not be accepted under any circumstances.
Sale items can be returned for a full refund or exchange within 7 days of your order being delivered. Exchange requests and returns outside of the 7 day timeframe will not be accepted under any circumstances.
Goods should be returned in the same condition in which they were sold, unmarked and in their original, undamaged boxes as this is considered part of the product. Goods that are returned not in the same condition in which they were sold may not be accepted, and may be sent back to the customer at their own cost. A restocking fee of £15 is chargeable on any returned goods without the original packing materials and/or product boxes.
Refunds will be issued to the original payment method used to place the order or as store credit if preferred. Please note that refunds can take up to 5 working days to show on your account due to varying processing times between payment providers.
Customs duties and sales taxes will be refunded for orders sent to destinations within the EU or USA. Outside the EU or USA, customs duties and sales taxes are non-refundable through Harrys of London.
Personalised items and special orders cannot be returned or exchanged.
The original shipping charges are not refundable.
For UK orders Harrys of London will cover the cost for one return shipment per order
We provide a flexible return policy to make online shopping easy for customers, however if a customer continuously returns orders, we retain the right to monitor the amount of returns and refuse to accept orders at our own discretion.
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. You have 14 days from your order date to exercise this right. You can send us an email, or you can send a letter to: E-commerce Cancellations, Harrys of London, Atlantic Court, 73-77 Kings Road, London, SW3 4NX, United Kingdom.
Items must be returned within 14 calendar days of your order date to Harrys of London, E-commerce Department, Atlantic Court, 73-77 Kings Road, London, SW3 4NX, United Kingdom.
All orders cancelled via ICACRs are subject to a full refund inclusive of any shipping fees paid, and will be made using the same form of payment used on your order.
Refunds will be made no later than 14 days after we receive all items in the same condition as when they were sold.
The customer is liable for the cost of returning any cancelled orders.
The price of the goods and our delivery charges will be as set out on the Website from time to time, except in the case of obvious error.
Sales taxes will be calculated on the site according to the destination of where your order is being delivered to and are detailed on the checkout screen when you place your order and on your order confirmation email.
If your order is for delivery to a destination outside of the European Union, your order may be subject to import duties, taxes and other fees charged by the local customs authority and/or our chosen courier. It is your responsibility to pay any such duties, taxes and fees. Any such duties and taxes may vary in different territories. We are unable to advise you in relation to any import duties and taxes and we recommend you contact the local customs office at the delivery destination in this respect.
We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you an order confirmation.
It is possible that despite our best efforts, that some goods on the Website may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods:
(a) is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or
(b) is higher than the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email.
We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a dispatch confirmation email to you, if the pricing error is obvious and unmistakable and could have been recognised by you as an error.
The exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to your account in the form of a store credit, which will be valid for 12 months.
We are unable to offer price adjustment on items originally purchased in a sale or on any promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.
Gift wrapping is not available on any items purchased in sale, and therefore they will be sent in unbranded packaging.
Harrys of London gift cards are sold in physical and virtual form and are subject to these conditions:
- Harrys of London gift cards are valid for 12 months from the date of purchase.
- Virtual Gift Cards can only be redeemed against items on our Website, whilst physical ones can only be used in our London stores.
- Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy or order confirmation will also be sent to the sender/purchaser as confirmation of dispatch. We are not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. It is the customer’s sole responsibility to provide the correct email address.
- Gift Cards are non-transferable and may not be returned or redeemed for cash.
- If your order total is less than the value of the Virtual Gift Card, the remaining balance will be credited to your account and can be redeemed against subsequent orders for a further 12 months. You may check the balance of your Virtual Gift Cards by logging into the ‘My Account’ section on the Website.
- If your order exceeds the value of the Virtual Gift Card, all remaining balances must be paid at the time of order, via any of the payment methods that we offer.
- If you return products you have purchased using a gift card, the remaining balance will be refunded in the form of a gift card or credit on your account and can be redeemed against subsequent orders within a 12 month period.
- We are not responsible if a gift card is lost, stolen, destroyed or used without permission.
- We reserve the right to cancel a gift card if we believe that the action is necessary.
- Sales tax and/or shipping is applicable on any products purchased with either form of gift card.
If we breach the agreement, we shall only be liable for any loss that is directly a result of a reasonably foreseeable consequence of this breach. Losses are foreseeable where you or we could anticipate them at the time of entering into the agreement.
We are not responsible for:
(a) Any loss that is not reasonably foreseeable by us;
(b) Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into the agreement, for example loss of profits or loss of opportunity; and/or
(c) Any failure to provide your goods or meet our obligations; when this failure is brought about by events that are beyond our control.
Our aggregate liability to you in connection with each agreement shall not exceed the value of the goods ordered by you under that agreement.
Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot by law be validly excluded or limited.
If you breach the agreement and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the agreement. If any part of the agreement is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
We may transfer our rights and obligations under an agreement to another organisation, but this will not affect your rights or our obligations under the agreement. Each agreement is personal to you and you may only transfer your rights or your obligations under an agreement to another person if we agree in writing. An agreement is not intended to give rights to anyone except you and us.
We will do our best to resolve any disputes over each agreement. If you wish to take court proceedings against us you must do so within the United Kingdom. The laws of England and Wales will apply.
There are currently no competitions taking place.
Welcome offer is applicable to new opt-in accounts for the first online order only, at www.harrysoflondon.com. Offer expires December 31, 2018. Offer may not be used in combination with any other offer. This offer may not be applied to the purchase of eGift cards or Gift Card. Offer cannot be applied to previously placed or pending orders. Our May offer which expires on 31st May 2018 is for first time shoppers in the UK to receive £50 off their first order, or US customers $50 off. This cannot be used in conjunction with any other offer.