Privacy Policy

Harrys of London (“Harrys of London”, “we”, “our”, “us”) is committed to protecting the privacy of our visitors (“you”, “your”, “yours”) and meeting the requirements of applicable data protection legislation. When you shop on www.harrysoflondon.com (the “Website”), which we own and maintain, we require information to process your order, ensure safe and secure delivery, and to make your visit to the Website a more enjoyable shopping experience.

This policy, together with our Terms of Conditions and our Cookie Policy, sets out the basis on which any personal data we collect from you (or which you provide to us) will be processed. Please read the following carefully to understand our practices regarding your personal data and how it will be handled.

For the purpose of the Data Protection Act 1998, the data controller is Harrys of London Ltd, registered at 25 Eccleston Place, Belgravia, London, SW1W 9NF, United Kingdom.

Data usage

When you order from the Website, we will ask for your name, e-mail address, delivery address, telephone number, credit or debit card number, registered address of the credit or debit card (referred to on site as the “billing address”), credit or debit card details and a contact phone number for the registered address of the credit or debit card. This information is used to ensure that your order is fulfilled as quickly and efficiently as possible.

We reserve the right to pass your contact details (name, address and telephone number only) to our couriers in the event they need to contact you regarding your delivery. We also reserve the right to pass your details to recognised credit checking agencies and/or credit card companies to assess your credit authorisation.

We may also obtain and use information about you as a result of authentication or identity checks (including your IP address). We do not sell, trade or rent your personal information to anyone.

Any data we do collect is used by us to help make the shopping experience enjoyable and improve any future shopping experiences you have with us. We will also utilise any data we collect in order to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or post with marketing information, but we will cease to do so if you inform us that would not like to receive such information.

We reserve the right to pass on your data:

a. within the ‘group’ and in the instance of a business sale/acquisition;

b. where it is our duty to disclose in order to comply with any legal obligation;

c. for the purposes of fraud protection and credit risk reduction

Finally, we may also collect anonymised details about visitors to the Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

Data storage

Your data may also be transferred to and stored outside the European Economic Area (“EEA”). The information may be processed by staff who work for us or for one of our suppliers, group companies or franchisees. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to its transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

By using our Website, you consent to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility by the Data Protection Act 1998.

Third party sites

This privacy policy only covers this website. While we carefully select the websites to which we link to, we are not responsible for the privacy practices or the content of these websites. You should always carefully read the privacy policy of any website you visit.

Your rights

You are entitled to ask us to update any information that we hold in relation to you, at any time, without charge.

You are also entitled to ask us to remove your details from any list used for marketing correspondence.

If you would like to exercise either of these rights, you can contact our customer service team via email, alternatively you can contact us in writing at: Harrys of London Ltd
,
 25 Eccleston Place,
 Belgravia, 
London, SW1W 9NF
, United Kingdom.

Changes

Please note that this privacy policy is subject to change and we might at any given time decide to update it. If this is the case then all updates and changes will be made visible on this page.