We want you to be absolutely delighted with your purchase. If for any reason you are not and would like to exchange for an alternative size, style, or colour, or alternatively return your purchase, we are happy to offer a generous returns policy: we will refund or exchange full price items returned within 28 days of your order being delivered. We are pleased to offer free returns on all UK orders.

Exchange requests made after 28 days from the order date may be accepted at Harrys of London discretion. The customer is responsible for any shipping, taxes and duty fees incurred by themselves or Harrys of London on exchanges outside of the 28 day timeframe.

Returns outside of the 28 day timeframe will not be accepted under any circumstances.

If you're returning or exchanging an item because of a mistake on the part of Harrys of London or because of quality issues, Harrys of London will pay the shipping costs for you to return the item to us and to send a replacement item back to you if required.

Goods should be returned in the same condition in which they were sold, unmarked and in their original, undamaged boxes as these are considered part of the product. Goods that are returned not in the same condition in which they were sold may not be accepted, and may be sent back to the customer at their own cost.

A restocking fee of £15 is chargeable on any returned goods without the original packing materials and/or product boxes.

Please allow 2 business days for us to receive and process your return or exchange. You will receive an e-mail notification upon the completion of processing.

Once your return has been processed, a refund will be issued to the original payment method used to place the order or as store credit if preferred. Please note that refunds can take up to 5 working days to show on your account due to varying processing times between payment providers.

If your order has been sent to a destination within the EU or USA, all customs duties and sales taxes will be refunded. Outside the EU or USA, customs duties and sales taxes are non-refundable through Harrys of London. However, you may be able to recover these by contacting your local customs office directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Personalised items and special orders cannot be returned or exchanged.

The original shipping charges are not refundable.

Exchanges

There is no charge to exchange items (except where there is a price difference), however all exchanges are based on stock availability and therefore availability of replacement items is not a guarantee.

Shipping is free on replacement items, but if you are based outside the EU and US you may need to pay taxes and duties on replacement items.

Sale Returns

Sale items can be returned for a full refund or exchange within 7 days of your order being delivered. Exchange requests and returns outside of the 7 day timeframe will not be accepted under any circumstances.

Please allow 5 business days for us to receive and process your return or exchange of sale items. You will receive an e-mail notification upon the completion of processing.

Making a Return

To make a return, log in to your account at the My Account section at the top of every page. Select the order you wish to return by clicking on 'Request new return’. Select the products you wish to return and notify us of the reason, condition and resolution for each product being returned. Add any additional information in the text field and add any files you wish to include with your request. Confirm your request by agreeing to our RMA policy. You will receive an email to confirm your request has been received and then subsequently an approved or rejected email once your return request has been reviewed.

If your request has been approved we will issue you with a RMA number and a packing list via email for you to print and include with your returning items.

If your request has been rejected we will notify you as to the reason your return request is being rejected via email.

Making an Exchange

To make an exchange, log in to your account at the My Account section at the top of every page. Select the order you wish to exchange by clicking on 'Request new return’. Select the products you wish to return for exchange and notify us of the reason, condition and resolution for each product being returned. Add any additional information in the text field as well as the item name, material, colour and size you would like in exchange. You can also add any files you wish to include with your request. Confirm your request by agreeing to our RMA policy. You will receive an email to confirm your request has been received and then subsequently an approved or rejected email once your exchange request has been reviewed.

If your request has been approved we will issue you with a RMA number and a packing list via email for you to print and include with your returning items.

If your request has been rejected we will notify you as to the reason your exchange request is being rejected via email.

Guest Returns

If you checked out as a guest and do not have an account, you can follow the above procedures to return or exchange items by clicking here.

Gift Returns

If you have received an item as a gift, you can exchange it for a store credit (you will need to register for an account) or an alternative item. Please be aware that you may need to pay any price difference and additional shipping fees, taxes and duties.

You can follow the above procedures to return or exchange items by clicking here.

How to Return

Please ensure you have a RMA (Returns Merchant Authorisation) number prior to returning your items. Returns without this number may be subject to delays in processing or rejection of your return.

For any returns or exchanges, please package the items in their original packing materials, include your printed RMA packing list and seal them in the shipping box.

All Returns and Exchanges should be sent to:

Harrys of London
E-commerce Department
Atlantic Court
73-77 Kings Road
London
SW3 4NX
United Kingdom

The shipping box and any applicable customs forms should be marked as RETURNED GOODS. The customer is liable to pay any duty fees and/or taxes Harrys of London incurs as a result of incorrectly filled customs and declaration forms or where this direction has not been followed.

Please use an insured and traceable method of shipping. Harrys of London is not responsible for any products being returned that are lost or damaged in transit.