Harrys of London (“Harrys of London”, “we”, “our”, “us”) is committed to protecting the privacy of our visitors (“you”, “your”, “yours”) and meeting the requirements of applicable data protection legislation. When you shop on(the “Website”), which we own and maintain, we require information to process your order, ensure safe and secure delivery, and to make your visit to the Website a more enjoyable shopping experience.
For the purpose of the Data Protection Act 1998, the data controller is Harrys of London Ltd, registered at 25 Eccleston Place, Belgravia, London, SW1W 9NF, United Kingdom.
When you order from the Website, we will ask for your name, e-mail address, delivery address, telephone number, credit or debit card number, registered address of the credit or debit card (referred to on site as the “billing address”), credit or debit card details and a contact phone number for the registered address of the credit or debit card. This information is used to ensure that your order is fulfilled as quickly and efficiently as possible.
We reserve the right to pass your contact details (name, address and telephone number only) to our couriers in the event they need to contact you regarding your delivery. We also reserve the right to pass your details to recognised credit checking agencies and/or credit card companies to assess your credit authorisation.
We may also obtain and use information about you as a result of authentication or identity checks (including your IP address). We do not sell, trade or rent your personal information to anyone.
Any data we do collect is used by us to help make the shopping experience enjoyable and improve any future shopping experiences you have with us. We will also utilise any data we collect in order to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or post with marketing information, but we will cease to do so if you inform us that would not like to receive such information.
We reserve the right to pass on your data:
a. within the ‘group’ and in the instance of a business sale/acquisition;
b. where it is our duty to disclose in order to comply with any legal obligation;
c. for the purposes of fraud protection and credit risk reduction
Finally, we may also collect anonymised details about visitors to the Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
Your data may also be transferred to and stored outside the European Economic Area (“EEA”). The information may be processed by staff who work for us or for one of our suppliers, group companies or franchisees. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
By using our Website, you consent to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility by the Data Protection Act 1998.
Third party sites
You are entitled to ask us to update any information that we hold in relation to you, at any time, without charge.
You are also entitled to ask us to remove your details from any list used for marketing correspondence.
If you would like to exercise either of these rights, you can contact our customer service team via email, alternatively you can contact us in writing at: Harrys of London Ltd , 25 Eccleston Place, Belgravia, London, SW1W 9NF , United Kingdom.
What are cookies?
Cookies are small data files that are temporarily stored on your computer. They enable us to track your current shopping experience, save the contents of your shopping bag and gather valuable statistical information on our website usage which allows us to constantly improve our service to you. Cookies do not typically identify you as an individual, just the device you are using.
Why do we use them?
Cookies are very versatile in what they do, not only do they enable efficient navigation across the website, they remember things such as individual preferences, usernames and passwords. For us, they give us a view of how well the website is doing, so that we can know what can be improved or changed to ensure a better user experience.
What type of information do we collect using cookies?
The cookies we use come in three different forms:
- Necessary: There are some cookies that are strictly necessary to the functionality of our website. These enable us to provide a website that is responsive and secure. Without these cookies the Website would not be able to do what you want it to do and whilst we want you to understand them, we are not obliged to ask for your permission to use them, as they are essential in order for you to receive the service you require from our website.
- Performance related: These cookies collect anonymous information about the pages you visit on our site. We use these cookies to collect information about how visitors use the Website. For example, the pages visitors go to most often, and if they get error messages on those pages. These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Website works.
- Functionality: These cookies are used to make visiting our site as simple and quick for you as possible. They collate information on items such as your password, your location, currency and whatever changes you may make to the areas of the site that you can customise. This ensures a more personal experience and means you do not have to re-enter certain information every time you visit the site. Should you wish to manage your cookies or require more information on their usage, you can find expanded information and links here. Alternatively, please contact us should you wish to see the full list of cookies we use on our Website.
Can you refuse/block our cookies?
You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. Please note that should you disable or delete any cookies related to the Website, you may not be able to use the Website correctly.