TERMS & CONDITIONS REVIEW


General Enquiries

We aim to provide you with the highest level of Customer care, if you have any questions, concerns, or comments regarding the Harrys of London Online Store, our team is only happy to hear from you.

Please send an email to: customerservice@harrysoflondon.com we will respond to emails within 24hrs or by the next working day if the email is sent on UK public holidays or weekends.

Alternatively, for further assistance, please call our customer services on:

UK and Rest of the World: +44 (0) 207 437 4366 Mon-Fri 9am - 6pm GMT

For general enquiries please call our offices in London

UK and Rest of the World: +44 (0)20 7437 4366

email us at info@harrysoflondon.com

Or write to us at:
Harrys of London
Head Office
8a Kingly Street
London W1B 5PQ
United Kingdom


Press Requests

If you are a member of the press and would like information about Harrys of London, Press Packs and Press loans or would like to feature Harrys of London in an article please email us at: press@harrysoflondon.com for press in the UK and Rest of World.

Alternatively, you can call us on the numbers below

+44 (0) 207 437 4366 UK, Europe and Rest of World.
+1 212 909 4336 for USA only


Wholesale Enquiries

If you are interested in stocking Harrys of London and would like further information please contact the relevant person below:

EUROPE
Ms Harriet Rose Mayne
8a Kingly Street
London W1B 5PQ
t. +44 207 437 4366
e. hrmayne@harrysoflondon.com

USA &CANADA
Ms Claire Marino
c/o Richemont Group N.A.
645 Fifth Avenue
New York 10022
t. +1 212 909 4336
e. cmarino@harrysoflondon.com

REST OF WORLD
Mr Giuseppe Bonfiglio
t. +44 207 437 4366
e. sales@harrysoflondon.com

Online Retailers

Mr Porter
www.mrporter.com

Boutique.ru
www.boutique.ru

Employment

If you would be interested in joining our team please email your CV with a covering letter to: recruitment@harrysoflondon.com


Caring for your Harrys of London product

All our products are the result of extensive design and research. All materials used by Harrys of London are of the highest quality and are continually tested for their durability and comfort.

Harrys of London recommends that you store your shoes in their original shoe bag provided. Shoes that are damp should be allowed to dry naturally before storing. A Cedar wood Shoe Tree is a vital investment as it will maintain the original shape of your Harrys of London shoe, help to remove moisture and deodorise with a naturally fresh scent. Always use a Shoe Horn when stepping into your shoes and take care to fully loosen and untie any laces before removing them. To allow your shoes time to rest and recover we suggest you alternate your shoes each day as it will extend their life.

To clean suede shoes - gently brush in one direction with a suede brush. To remove dirt or mud from leather or patent shoes gently clean with a damp cloth. A Horse hair brush will give you the best shine on leather. We suggest using a neutral shoe cream on leather rather than waxes or polishes. If you have any questions on how to care for your shoes, please contact us on customerservice@harrysoflondon.com we would be happy to help.

As leathers and exotics are natural materials, slight imperfections and growth marks are entirely normal and accepted as being a unique part of the material. All types of leather and natural materials suffer from salt, humidity and other atmospheric agents that can cause irreversible wear and tear. Harrys of London recommends that you take care to avoid contact with heat, water, oil, alcohol, and all abrasive substances. Harrys of London cannot take responsibility for the mishandling and the eventual deterioration of the product.

Please Note

Our Head Office is based in London, UK and is open Monday to Friday, 9am to 6pm GMT. For enquiries made on UK Public Holidays or weekends, we will respond the next Business Day.


Privacy and Security

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after-sales service. If you have any queries concerning your personal information or any questions on our use of the information, please contact: customerservice@harrysoflondon.com.

This privacy policy only covers this website. While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

The information we collect via this website may include:

Any personal details you type in and submit, such as name, address, email address, etc. We would also like to email or post you details of various promotions, goods and services that we can offer you. If you wish to receive these please register for email updates. You can at any time contact us at the address below and we will opt you out of any aspect of our marketing program.

Data Protection legislation states that we must ensure that personal data held by us is accurate and up-to-date. Please help us to fulfil this obligation by informing us of any changes in your personal details by contacting us at:

Harrys of London Ltd
Head Office
8a Kingly Street
London W1B 5PQ
United Kingdom

We do not share your personal information with Third parties. Third parties will not be allowed to use your personal information for their own purposes.

We reserve the right to co-operate with law enforcement officials in the investigation of alleged unlawful activities of our customers or relating to our customers. We will have no legal liability for such disclosures.


Security

All of your transactions are protected by SSL encryption software. The Site uses 128-bit SSL Encryption from VeriSign. VeriSign Security Services safeguards some 500,000 e-commerce sites. To know if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and secondly, the 'http' will be replaced with 'https' at the front of harrysoflondon.com in the browser address window. Harrys of London may contact your bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Harrys of London & the genuine card holder.

Exchanges

Specify the exchange item and the new colour or size on the return/exchange form. Include the form in your return package. We will send your new item free of additional shipping charges. Exchange requests must be made within 30 days of order receipt for merchandise purchased at full retail price.

Please note that when exchanging items for a different size, you may need to pay duties and taxes on the replacement item. Harrys of London is not liable for any duties or taxes you may be charged on exchanges.

If you're exchanging an item because of a mistake on the part of Harrys of London or because of quality issues, Harrys of London will pay the shipping cost to send a replacement item to you.

Availability of replacement items are not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Original shipping charges are not refundable.

All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form.

Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next bank statement.

Please allow 5 business days for us to receive and process your return or exchange. You will receive an e-mail notification upon the completion of return processing.

Personalized items cannot be returned or exchanged.

Your satisfaction is very important to us. If you have any questions, comments or suggestions please call us at +44 207 437 4366 or e-mail us at customerservice@harrysoflondon.com

Because your order is processed as quickly as possible, we are unable to modify or cancel your order once it is received in our system.


Ordering

Making a purchase is easy. Just follow these simple steps: Shop by browsing through our Site.

Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.

Add merchandise to your shopping bag by clicking on the 'Add to Bag' button near the desired item.

Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the 'Remove' button next to the item.

Resume shopping after viewing your shopping bag by clicking the 'Continue Shopping' button. Please be aware that when the item is in your shopping bag another customer can still purchase it. Note: You will only secure the item after entering and submitting your payment details.

Proceed to purchase to finalize your purchases and follow the instructions.

Payment

You will be asked to fill in your address and payment details when you progress to the checkout stage. Harrys of London accepts the following payment methods online: AMEX, Electron, MasterCard, Maestro UK, Maestro International, Solo, Visa, Visa Debit/Delta.

Please note that currency conversions shown on the online store are provided as a guide only, your purchase will be completed in Sterling (£). Conversions are rounded and are therefore not an accurate representation of the price you may see on your bank statement after conversion. Harrys of London is not responsible for any difference in the conversion shown on your bank statement, nor is Harrys of London responsible for any conversion fees you may be charged by your bank.

For any assistance please contact customer service on: customerservice@harrysoflondon.com or call +44 (0) 207 437 4366 (Monday to Friday 9am-6pm GMT)

Frequently Asked Questions

When will I receive my order?

You will receive a confirmation email from us as soon as your order has been completed. Harrys of London aims to dispatch orders within 24hrs or by the next working day. Please see 'Shipping Information' for transit times. Harrys of London cannot be held responsible for delays in Customs.


How do I know it will fit?

Harrys of London uses the Italian sizing system, however in order to aid our customers with their shopping we have provided a size chart to be used as a guideline for international sizing. Should you be unhappy with the fit for a particular purchase you can exchange it for a different size. Please see 'Returns and Exchanges' for instructions.


How do I Pay?

You will be asked to fill in your address and payment details when you progress to the checkout stage. Harrys of London accepts the following payment methods online: AMEX, Electron, MasterCard, Maestro UK, Maestro International, Solo, Visa, Visa Debit/Delta.


Where does Harrys of London deliver to?

Harrys of London offers a worldwide delivery service. Certain items are not available for export or may have restrictions on the destinations they can be exported to. Please see 'Shipping Information' or contact customerservice@harrysoflondon.com and we will be happy to assist with your enquiry.


What time of day do you deliver?

Delivery will be made between 9am and 6pm Monday to Friday. If you are not in when we try to deliver, the courier will leave a card with clear instructions on how to re-arrange delivery to a suitable time.


What if my items arrive damaged?

If your order arrives damaged, please report the matter immediately to Harrys of London customer services at: customerservice@harrysoflondon.com or +44 (0) 207 437 4366 (9am to 6pm Monday to Friday GMT)


Do you have the full range online?

Although our product range is continually expanding online, there may be some products in our stores that are not featured online. If what you are looking for is not online, contact us directly at: customerservice@harrysoflondon.com or +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday GMT) and we will be happy to assist you.


What if I have problems logging into my account?

Should you have any problem with your password or accessing your account, please email our customer service team customerservice@harrysoflondon.com. Alternatively, call +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday).


How is Harrys of online shopping secure?

We use software to provide high level SSL encryption technology. There are two simple ways to know if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and seondly, the 'http' will be replaced with 'https' at the front of harrysoflondon.com in the browser address window. For more information please see the 'Privacy and Security' section of the Harrys of London website.


Shipping

Shipping Information:
Shipping Information: Destination Item Transit
UK £5.00 1-2days
EU Countries £10.00 1-3days
Non-EU European Countries** £10.00 2-3days
U.S.A £15.00 2-3days
Middle East** £15.00 2-5days
Far East** £15.00 2-5days
Rest of the world** £15.00 3-5days

**DDU destinations see below

Harrys of London ships worldwide via express shipping carriers. We ship to the following regions on a DDP (Delivery Duty Paid) basis. This means Import Duties and Customs Taxes are already calculated and included within the £ Pound Sterling purchase price displayed throughout the Harrys of London site:European Union Member Countries United Kingdom United States

**All other countries are shipped to on a DDU basis (Delivery Duty unpaid). This means the customer will be liable for any local Sales Taxes or Import Duties which may be charged by the recipients Customs authority. In these DDU instances, Harrys will deduct 20% of inbuilt Duties and Taxes from the purchase prices displayed on the site.



Terms of Use

A contract between the customer & Harrys of London Ltd will only exist once an order has been accepted (at which point Harrys of London via HSBC will charge the buyers' credit or debit card for the goods dispatched plus shipping where applicable).

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow. Whilst many lines are held in stock at Harrys of London, we do also rely on the manufacturers stock & this can sometimes cause delays on delivery times. However, we will always keep customers informed of any such delays.

Availability & Prices of our goods are subject to change without notice. The site is available only for your personal use, which shall be limited to viewing the site, providing information on the site, downloading product information for your personal review, and purchasing products. Harrys of London is not responsible for any improper use of data and contests of the site due to third parties. The visitor of our site is responsible only in the case that incorrect information is given to the site or third parties, and/or if unjustly usage of data occurs. Any usage of data by third parties in any manner contrary to applicable law or governmental regulation is beyond Harrys of London's control and, consequently, Harrys of London is not prosecutable.

The Terms above are governed by the laws of England & Wales & any disputes will be conducted only by the Courts of England & Wales.


Guarantee

If any product should fail to meet your expectations please return it to us & we will look into the matter. Please see our 'Returns and Exchanges' under the Customer Service section of this site.


Your rights

You can ask us to update or remove your personal information by emailing customerservice@harrysoflondon.com or by writing to us at our customer services address

Harrys of London Ltd
8a Kingly Street
London W1B 5PQ
United Kingdom

Please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. Detailed information about your rights under Data Protection legislation can be found on the website of the United Kingdom Information Commissioner www.ico.gov.uk