TERMS & CONDITIONS REVIEW


General Enquiries

We aim to provide you with the highest level of Customer care, If you have any questions, concerns, or comments regarding our Harrys of London Online Store, our team is only happy to hear from you.

Please send an email to: customerservice@harrysoflondon.com we will respond to emails within 24hrs or next working day if email is sent on UK public holidays or weekends.

Alternatively, for further assistance, please call our customer services on:

UK and Rest of the World: +44 (0) 207 437 4366 Mon-Fri 9am - 6pm GMT

For general enquiries please call our offices in London

UK and Rest of the World: +44 (0)20 7437 4366

email us at info@harrysoflondon.com

Or write to us at:
Harrys of London
Head Office
8a Kingly Street
London W1B 5PQ
United Kingdom


Press Requests

If you are a member of the press and would like information about Harrys of London, Press Packs and Press loans or would like to feature Harrys of London in an article please click here to fill in press request form or contact us at: press@harrysoflondon.com for press in the UK and Rest of World

Ph: +44 (0) 207 437 4366 UK and Europe
Ph: +1 212 909 4336 for USA only


Wholesale Enquiries

If you are interested in stocking Harrys of London and would like further information please contact us on:

EUROPE
UNITED KINGDOM
Nicola Bentivoglio
8a Kingly Street
London W1B 5PQ
t. +44 207 437 4366
e. nbentivoglio@harrysoflondon.com

ITALY
Enrico Montanari
Via Catullo 20
Parma 43100
t. +39 329 230 8050
e. enricomontanari@email.it

AUSTRIA, GERMANY & SWITZERLAND
Jürgen Wille Modeagentur
Schloss Schleissheim – Max – Emanuel – Platz 1
Oberschleissheim 85764
t. +49 893 599 777
e. wille@wille1.com

USA & Canada

NEW YORK
Claire Marino
c/o Richemont Group N.A.
645 Fifth Avenue
New York 10022
t. +1 212 909 4336
e. cmarino@harrysoflondon.com

Rest of World
t. +44 207 437 4366
e. sales@harrysoflondon.com

Employment

If you would be interested in joining our team please email your CV with a covering letter to: recruitment@harrysoflondon.com


Caring for your Harrys of London product

Thank you for choosing a Harrys of London product. The item you have chosen is the result of extensive design and research. All materials used by Harrys of London are of the highest quality and are continually tested for their durability and comfort.

Harrys of London recommends that you store your shoes in their original shoe bag. Shoes that are damp should be allowed to dry naturally before storing. A Cedar wood Shoe Tree is a good investment as it will maintain the original shape of your Harrys of London shoe and help to remove moisture. Always use a Shoe Horn when stepping into your shoes and take care to fully loosen and untie the laces before removing them. To allow your shoes time to rest and recover we suggest you alternate your shoes each day as it will extend their life.

To clean suede shoes - gently brush with a wire suede brush. To remove dirt or mud from leather or patent shoes gently clean with a damp cloth. A Horse hair brush will give you the best shine on leather. We suggest using a neutral shoe cream on leather rather than waxes or polishes. If you have any questions on how to care for your shoes please contact us on customerservice@harrysoflondon.com we would be happy to help.

As leathers and exotics are natural materials, slight imperfections and growth marks are entirely normal and accepted as being a unique part of the material. All types of leather and natural materials suffer from salt, humidity and other atmospheric agents that can cause irreversible wear and tear. Harrys of London recommends that you take care to avoid contact with heat, water, oil, alcohol, and all abrasive substances. Harrys of London cannot take responsibility for the mishandling and the eventual deterioration of the product.

Please Note

Our Head Office is based in London UK and is open Monday to Friday, 9am to 6pm GMT. For enquiries made on UK Public Holidays or weekends we will respond the next Business Day.


Privacy and Security

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after-sales service. If you have any queries concerning your personal information or any questions on our use of the information, please contact: customerservice@harrysoflondon.com.

This privacy policy only covers this website. While we carefully select the Web sites to which we link, we are not responsible for the privacy practices or the content of these Web sites.

The information we collect via this website may include:

Any personal details you type in and submit, such as name, address, email address, etc. We would also like to email or post you details of various promotions, goods and services that we can offer you. If you wish to receive these please ‘sign up’ for email updates. You can at any time contact us at the address below and we will opt you out of any aspect of our marketing program.

Data Protection legislation states that we must ensure that personal data held by us is accurate and up-to-date. Please help us to fulfil this obligation by informing us of any changes in your personal details by contacting us at:

Harrys of London Ltd
8a Kingly Street
London W1B 5PQ
United Kingdom

We do not share your personal information with Third parties. Third parties will not be allowed to use your personal information for their own purposes.

We reserve the right to co-operate with law enforcement officials in the investigation of alleged unlawful activities of our customers or relating to our customers. We will have no legal liability for such disclosures.


Security

All of your transactions are protected by SSL encryption software. The Site uses 128-bit SSL Encryption from VeriSign. VeriSign Security Services safeguards some 500,000 e-commerce sites. To know if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and secondly, the ‘http’ will be replaced with ‘https’ at the front of harrysoflondon.com in the browser address window. Harrys of London may contact your bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Harrys of London & the genuine card holder.

Contact Harrys of London at: customerservice@harrysoflondon.com or +44 207 437 4366 Monday to Friday 9am-6pmGMT and we will arrange for DHL to collect the return from you.

We will deduct £10 from your order refund for return postage when using the postage-paid return label. The Original shipping charges are not refundable.


Exchanges

Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Simply affix DHL label provided to your package and contact Harrys of London and we will arrange for your item to be collected. We will send your new item free of additional shipping charges. Exchange requests must be made within 30 days of order receipt for merchandise purchased at full retail price. Exchange requests must be made within 30 days of order receipt for merchandise purchased at sale price.

Please note that when exchanging items for a different size, you may need to pay duties and taxes on the replacement item.

If you're exchanging an item because of a mistake on the part of Harrys of London or because of quality issues, Harrys of London will pay the shipping cost to send a replacement item to you.

Items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s)

Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Original shipping charges are not refundable.

All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form.

Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement.

Please allow 10 to 14 business days for us to receive and process your return or exchange. You will receive an e-mail notification upon the completion of return processing.

Personalized items cannot be returned or exchanged.

Your satisfaction is very important to us. If you have any questions, please call us at +44 207 437 4366 or e-mail us at harry@harrysoflondon.com

Because your order is processed as quickly as possible, we are unable to modify or cancel your order once it is received in our system.


Ordering

Making a purchase is easy. Just follow these simple steps: Shop by browsing through our Site.

Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability.

Add merchandise to your shopping bag by clicking on the ‘Add to Bag’ button near the desired item.

Review the items you have chosen in your shopping bag. To delete an item from your shopping bag, click on the 'Remove' button next to the item.

Resume shopping after viewing your shopping bag by clicking the 'Continue Shopping' button. Please be aware that when the item is in your shopping bag another customer can still purchase it. Note: You will only secure the item after entering and submitting your payment details.

Proceed to purchase to finalize your purchases and follow the instructions.

Payment

You will be asked to fill in your address and payment details when you progress to the checkout stage. Harrys of London accepts the following payment methods online Electron, MasterCard, Maestro UK, Maestro International, Solo, Visa, Visa Debit/Delta.

For any assistance please contact customer service on: customerservice@harrysoflondon.com or UK and Rest of the World +44 (0) 207 437 4366 (Monday to Friday 9am-6pm GMT)


Frequently Asked Questions

When will I receive my order?

You will receive a confirmation email from us as soon as your order has been completed. Harrys of London aims to dispatch orders within 24hrs or next working day. Please see ‘Shipping Information’ for transit times. Harrys of London cannot be held responsible for delays in Customs.


How do I know it will fit?

Harrys of London uses the Italian sizing system, however in order to aid our customers with their shopping we have provided a size chart to be used as a guideline for international sizing. Should you be unhappy with the fit for a particular purchase you can exchange it for a different size. Please see ‘Returns and Exchanges’ for instructions.


How do I Pay?

You will be asked to fill in your address and payment details when you progress to the checkout stage. Harrys of London accepts the following payment methods online Electron, MasterCard, Maestro UK, Maestro International, Solo, Visa, Visa Debit/Delta.


Where does Harrys of London deliver to?

Harrys of London offers a worldwide delivery service. Certain items are not available for export or may have restrictions on the destinations they can be exported to. Please see ‘Shipping Information’ or contact customerservice@harrysoflondon.com and we will be happy to assist with your enquiry.


What time of day do you deliver?

Delivery will be made between 9am and 5pm Monday to Friday. If you are not in when we try to deliver, the courier will leave a card with clear instructions on how to re-arrange delivery to a suitable time.


What if my items arrive damaged?

If your order arrives damaged, please report the matter immediately to Harrys of London customer services at: customerservice@harrysoflondon.com or +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday GMT)


Do you have the full range online?

Although our product range is continually expanding online, we may not offer all the same products as our Harrys of London store. If what you are looking for is not online, contact us directly at: customerservice@harrysoflondon.com or +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday GMT) and we will be happy to assist you.


What if I have problems logging into my account?

Should you have any problem with your password or accessing your account, please contact our customer service team on +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday)


How is Harrys of online shopping secure?

We use software to provide high level SSL encryption technology. There are two simple ways to know if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and seondly, the ‘http’ will be replaced with ‘https’ at the front of harrysoflondon.com in the browser address window. For more information please see the ‘Privacy and Security’ section of the Harrys of London website.


Shipping

Shipping Information:

**Free Shipping on Accessories**

Destination Item Transit
London £12.00 1-2days
UK £12.00 1-3days
Europe**

 £25.00 2-3days
North America £35.00 2-3days
Middle East** £35.00 3-5days
Far East** £35.00 3-5days
Rest of the world** £35.00 3-6days

**DDU destinations see Customer Service

Harrys of London ships worldwide via DHL Express shipping.

We ship to the following countries on a DDP (Delivery Duty Paid) basis. This means Import Duties and Customs Taxes are already calculated and included within the £ Pound Sterling purchase price displayed throughout the Harrys of London site.

DDP Countries Are:

Andorra Austria Belgium Cyprus
Czech Republic Denmark Estonia Finland
France Germany Greece Greenland
Hungary Iceland Ireland Italy
Japan Latvia Liechtenstein Lithuania
Luxembourg Malta Monaco Netherlands
Norway Poland Portugal Puerto Rico
San Marino Singapore Slovakia Slovenia
Spain Sweden Switzerland  
United Kingdom (inc. Channel Islands & IOM) United States Vatican City

We are also able to ship to many other countries on a DDU basis (Delivery Duty unpaid). This means the customer will be liable for any local Sales Taxes or Import Duties which may be charged on the purchase. In these DDU instances Harrys will deduct 15% of inbuilt Duties and Taxes from the purchase price.

The list below is not the complete list so please send us an email listing the items you wish to purchase if you are not sure if we ship to your country to please contact us at:

customerservice@harrysoflondon.com please allow up to 24 hours for your enquiry to be responded to or next business day on weekends and public holidays.

Partial list of DDU countries:

Australia

 Bahrain

 Bermuda

 Brazil
Bulgaria Cameroon Canada China
Hong Kong Iran Iraq Israel
Jordan Kuwait Korea - North Korea - South
Lebanon Macau Malaysia Mexico
New Zealand Oman Philippines Qatar
Romania Russia Saudi Arabia South Africa
Syria Taiwan ROC Thailand Turkey
United Arab Emirates Yemen    


Terms of Use

A contract between the customer & Harrys of London Ltd will only exist once an order has been Accepted (at which point Harrys of London via HSBC will charge the buyers' credit card for the goods dispatched plus shipping where applicable).

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate as photographic and publishing processes will allow. Whilst many lines are held in stock at Harrys of London, we do also rely on the manufacturers stock & this can sometimes cause delays on delivery times. However, we will always keep customers informed of any such delays.

Availability & Prices of our goods are subject to change without notice. The site is available only for your personal use, which shall be limited to viewing the site, providing information on the site, downloading product information for your personal review, and purchasing products. Harrys of London is not responsible for any improper use of data and contests of the site due to third parties. The visitor of our site is responsible only in the case that incorrect information is given to the site or third parties, and/or if unjustly usage of data occurs. Any usage of data by third parties in any manner contrary to applicable law or governmental regulation is beyond Harrys of London’s control and, consequently, Harrys of London is not prosecutable.

The Terms above are governed by the laws of England & Wales & any disputes will be conducted only by the Courts of England & Wales.


Guarantee

If any product should fail to meet your expectations please return it to us & we will look into the matter. Please see our ‘Returns and Exchanges’ under the Customer Service section of this site.


Your rights

You can ask us to update or remove your personal information by emailing customerservice@harrysoflondon.com or by writing to us at our customer services address.

Harrys of London Ltd
8a Kingly Street
London W1B 5PQ
United Kingdom

Please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. Detailed information about your rights under Data Protection legislation can be found on the website of the United Kingdom Information Commissioner www.ico.gov.uk