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Frequently Asked Questions
You will receive a confirmation email from us as soon as your order has been completed. Harrys of London aims to dispatch orders within 24hrs or next working day. Please see ‘Shipping Information’ for transit times. Harrys of London can not be held responsible for delays in Customs. ↑ TopHarrys of London uses the Italian sizing system, however in order to aid our customers with their shopping we have provided a size chart on to be used as a guideline for international sizing. Should you be unhappy with the fit for a particular purchase you can exchange it for a different size. Please see ‘Returns and Exchanges’ for instructions. ↑ TopYou will be asked to fill in your address and payment details when you progress to the checkout stage. Harrys of London accepts the following payment methods online Electron, MasterCard, Maestro UK, Maestro International, Solo, Visa, Visa Debit/Delta. ↑ TopWhere does Harrys of London deliver to? Harrys of London offers a worldwide delivery service. Certain items are not available for export or may have restrictions on the destinations they can be exported to. Please see ‘Shipping Information’ or contact harry@harrysoflondon.com and we will be happy to assist with your enquiry. ↑ TopWhat time of day do you deliver? Delivery will be made between 9am and 5pm Monday to Friday. If you are not in when we try to deliver, the DHL courier will leave a card with clear instructions on how to re-arrange delivery to a suitable time. ↑ TopWhat if my items arrive damaged? If your order arrives damaged, please report the matter immediately to Harrys of London customer services at: harry@harrysoflondon.com or +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday GMT) ↑ TopDo you have the full range online? Although our product range is continually expanding online, we may not offer all the same products as our Harrys of London store. If what you are looking for is not online, contact us directly at: harry@harrysoflondon.com or +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday GMT) and we will be happy to assist you. ↑ TopWhat if I have problems logging into my account? Should you have any problem with your password or accessing your account, please contact our customer service team on +44 (0) 207 437 4366 UK (9am to 6pm Monday to Friday) ↑ TopHow is Harrys of online shopping secure? We use software to provide high level SSL encryption technology. There are two simple ways to know if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and secondly, the ‘http’ will be replaced with ‘https’ at the front of harrysoflondon.com in the browser address window. For more information please see the ‘Privacy and Security’ section of the Harrys of London website. ↑ Top |
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